How Zable Health’s Marketplace Works

‍

Bridging the Gap Between GPs, Patients, and Specialists

Each month, around 250,000 Australians use the Zable Marketplace to find the a healthcare provider that matches their needs.

‍

Step 1: A Patient or GP Searches for a Specialist

GPs or patients begin their search by selecting the required specialty and location on Zable’s Marketplace.

Patients often receive a named or open referral from their GP and are looking for specialists who fit their:

• Availability (earliest consultation times)
• Experience (sub-specialties, years of practice)
• Hospital affiliations
• Location (convenience for travel)
• Budget (consultation fees, Medicare rebates)

‍

‍

Step 2: Patients Browse, Compare, and Select a Specialist

Once the search results are displayed, patients can:

• Compare specialists based on experience, pricing, and location.
• Check real-time availability to book the earliest possible appointment.
• Understand out-of-pocket costs upfront, avoiding hidden fees.
• View hospital affiliations and sub-specialties to ensure the best fit.

‍

‍

Step 3: Zable Triages Patients and Verifies Referral Letters

Zable’s smart triage system:

• Matches patients precisely to your specialty or sub-specialty, reducing unsuitable referrals.
• Triages by location, ensuring patients book providers within their travel radius.
• Verifies referral letters before they reach your practice, minimising admin burden.

By handling this pre-screening process, Zable ensures that reception teams are not overloaded with mismatched referrals and specialists only receive patients appropriate for their expertise.

‍

‍

Step 4: Receive Validated Patient Referrals

Once a patient selects a specialist, they upload their GP referral letter directly to Zable.

How referrals work:

1. Patients upload their GP referral letter securely to Zable.
2. Our system verifies and validates each referral before forwarding it to your practice.
3. You receive the referral through:
   
   • Fax
   • Email
   • Healthlink (integrates with PMS like Genie)

Key benefits for your team:

• No more chasing referral letters—everything is pre-validated.
• No unsuitable referrals—only patients aligned with your specialty reach your clinic.
• Fewer inbound calls—reducing administrative workload for reception teams.
  
  
  ‍

Step 5: Patients Confirm and Book Their Appointment

Once their referral is processed, patients:

• Secure their appointment directly with your practice.
• Receive confirmation and booking details.
• Prepare for their consultation with all necessary information upfront.